Frequently Asked Questions

Do you have a question? You will probably find the answer here. If not, feel free to contact us.

📦 Orders & Delivery

What are the delivery times?

Our orders are shipped within 1 to 3 business days. The delivery time is then 3 to 7 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number to follow your package in real time.

Do you deliver abroad?

Yes, we deliver throughout mainland France and to many European countries. Fees and times vary depending on the destination.

🔄 Returns & Refunds

Can I return a product?

Yes, you have 14 days from the receipt of your order to return an unused product in its original packaging.

How do I initiate a return?

Contact our customer service at this address providing your order number and the reason for the return. We will guide you through the process.

When will I be refunded?

The refund is processed within 5 to 10 business days after receipt and verification of the return.

💳 Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Are my payments secure?

Absolutely. Our store uses SSL encryption and payments are processed through PCI DSS certified secure platforms.

🛍️ Products

Are my products guaranteed?

Yes, all our products come with a 2-year warranty in accordance with European legislation.

How do I maintain my INOVALUX HOME™ 3-in-1 Smart Sink?

Clean it regularly with a soft cloth and a non-abrasive product. Avoid harsh chemicals to preserve the finish and smart features.

📞 Contact Us

Didn’t find your answer? Our team is here to help you. Contact us here.